Our products are custom made for you and are printed per order.
Please refer to your specific products return policy.
- Notebooks and Journals ordered on Amazon will follow Amazon’s refund and return policy.
- Mugs, Tote Bags, and Wall Prints will follow our other manufacturer’s policy. Contact us within 20 days of receipt for issues related to Mugs, Tote Bags, and Wall Prints. A list of required information is provided below.
Customer Support Email: shopivytoo@gmail.com
For notebooks and journals:
Process your return for notebooks and journals with Amazon’s return system.
Most products can be returned within 30 days of receiving them on Amazon, with some exceptions. Refer to Amazon’s return policy for more details.
Here is a link to Amazon’s return policy.
For Mugs, Tote Bags, and Wall Prints:
If there are any issues with your order, email shopivytoo@gmail.com within 20 days of receiving your order.
In the email include the following:
- Order Number
- Tracking Number
- Detailed description of your issue
- Images of the product
We want to make sure that you are happy with your order so we want to fix any problems to the best of our ability.
Reach out within 20 days of receipt so that we can communicate with our manufacturer to find a solution to your order’s issue.
We do not support returns for products because they are personalized and printed per order. Possible solutions include a replacement for your order or a refund. Please indicate what you prefer in your email.
Contact us at shopivytoo@gmail.com for questions related to issues with your order.